Frequently Asked Questions

Do you accept my insurance?
We accept most dental insurance, including Medicaid, State Children's Health Insurance Programs (SCHIP), and United Concordia's Tricare, as well as many private insurance plans, such as Aetna, Blue Cross Blue Shield, Cigna, Delta Dental, Guardian, and United Healthcare. Our office staff is happy to confirm your coverage before your visit.
Do you take Medicaid?
Yes, we accept Medicaid, State Children's Health Insurance Programs (SCHIP), and United Concordia's Tricare.
Do I need to bring anything to my appointment?
It’s important that you remember to bring your current insurance card, as well as a photo ID. It is also helpful to be prepared with some additional information, including patient or guardian’s birthday, employer’s name and phone number, and the phone number of your insurance company.
How do I help my child not be nervous for their visit?
: Our staff is specifically trained to help your child have a stress-free visit. Before you visit, you can help your child prepare by explaining how the dentist is going to help them keep their mouth healthy and that they don’t need to be afraid. Other strategies include:

- Practicing by playing pretend
Have your child use their imagination during a practice visit at home. Have them try leaning back in a chair while their mouth is open, and give them examples of what the dentist may do and why.

- Reassure your child.
Explain to your child that you will be with them the whole time. Allow them to bring a comforting object, such as a stuffed animal or blanket, to hold before and during their visit.

- Use storytelling.
Books and videos for children about going to the dentist are a great resource. Take some time to read or watch them together so your child knows what to expect.

- Be a role model.
Set a good example by demonstrating good oral health every day. Your child may want to accompany you to your next visit, so they can understand what will happen during their appointment. If you are nervous about visiting the dentist, try to demonstrate a good attitude so your child does not pick up on your fear.
What will happen during my child’s visit?
Our staff is specifically accustomed to working with children and families, so we’ve developed a tailored approach to make children comfortable.

The dentist will explain each procedure in simple terms and demonstrate each tool that he will be using before beginning. He or she will be happy to answer any questions that you or your child may have. Our staff will do everything they can to make your child comfortable, including the use of local anesthesia when necessary. Before you leave, we’ll make sure you and your child understand the instructions for continued care.
How much will I need to pay for my visit?
Your responsibility for payment depends on your insurance plan. While insurance generally covers preventative care, you may have to provide a co-pay. Our staff can help you understand the costs before your visit and will help you choose the best option for payment.
Can I stay in the exam room with my child?
It is often helpful for a child to have their parent or guardian stay with them during the entirety of their visit, although at times, it may be a distraction. Talk to our staff about the best choice for your family.
Is Elstar Dental accepting new patients?
Yes, we are accepting new patients! Contact us to set up an appointment and see if we accept your insurance.
What if I can’t afford my visit?
We’re happy to help you understand all of the costs for your treatment before your appointment. If you have concerns about affordability, we can help you understand your payment options and make a plan for affording treatment. We offer payment plans for qualified patients, and we can also help you process an application for CareCredit. Don’t let financial concerns stop you from contacting our office. Our staff is standing by to help!